Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, phone number, email address, and country of residence.
• Booking and travel information, including passenger names, flight numbers, hotel addresses, and itinerary preferences.
• Child restraint requirements, mobility needs, and luggage counts to ensure legal vehicle assignment.
• Secured payment transaction IDs (credit card details are handled directly by PCI-DSS compliant providers such as Stripe and are never stored on our servers).

2. How We Collect Information

We collect personal information directly from you when you submit an enquiry form, make an online booking, contact us by phone or email, or communicate via WhatsApp/WeChat. We may also receive information from travel agencies or corporate coordinators acting on your behalf.

3. Purpose of Collection & Use

We use your personal data strictly to:

• Provide timely quotations and confirm tour reservations.
• Dispatch accredited chauffeurs, monitor flight arrivals, and coordinate hotel pickups.
• Comply with New Zealand commercial transport safety regulations and passenger licensing records.
• Protect our systems against fraud with Cloudflare Turnstile and SSL encryption.

4. Storage, Security & Cross-Border Disclosure

Personal information is securely stored in encrypted cloud environments utilizing Cloudflare and modern data standards. Under Principle 12 of the Privacy Act 2020, we do not disclose personal information to overseas third parties unless comparable privacy protections or guest consent are in place.

5. Your Rights of Access and Correction

Under the Privacy Act 2020, you have the right to request access to any personal information we hold about you and to ask for corrections if it is inaccurate. To exercise these rights, please contact our Auckland Privacy Officer at: